📦 Tier One Technologies – Network Support Plans

Professional monitoring, updates, and local support — built to keep your business connected.

✅ Basic Plan – Starting at $49/month

Best for small offices that want peace of mind.

  • Monthly check-in (remote) on network performance

  • Offline device alerting (email notifications)

  • Quarterly firmware updates for supported devices

  • Annual network health report

  • Email support during business hours

  • Annual on-site inspection (1 per year)

⚙️ Standard Plan – Starting at $99/month

Ideal for growing businesses that rely on solid connectivity.

Includes everything in Basic, plus:

  • Monthly firmware updates for routers, switches, and access points

  • Remote diagnostics and troubleshooting

  • Priority response time

  • 1 on-site support visit per quarter (as needed)

🔒 Premium Plan – Starting at $179/month

For high-dependence environments that can’t afford downtime.

Includes everything in Standard, plus:

  • Real-time network monitoring with proactive alerts

  • Guest Wi-Fi setup and SSID management

  • Quarterly network health report

  • Unlimited remote support

  • Phone support during business hours

  • 2 on-site support visits per quarter

🛠️ All Plans Include:

  • Local support based in Ann Arbor

  • Enterprise-grade monitoring tools

  • Support for networking and Wi-Fi hardware we install

  • Simple month-to-month or annual billing options